Shipping and Payment Methods

Candidapatient.com accepts VISA, MASTER, MAESTRO, AMERICAN EXPRESS, kLARNA SOFORT ÜBERWIESUNG und PAYPAL.

Candidapatient.de/com is an informationportal of Purewelt:

 

PureWelt IVS

Langberger Weg 14

D-24941 Flensburg

Deutschland

 

Shipping Methods and Charges

Candidapatient.com/de uses DPD and GLS Service to ship your order. When filling out your shipping address, please include your street address.

Shipping costs:

Germany 4.00 € with DPD and 4.50 € DHL. Orders over 50 € are free shipping.

Europe 8.00 € with DPD or GLS. Orders over 80 € are free shipping.

We can ship to all countries in the world. If you live outside Europe please mail or call us and we will make a seperate quotation for the shipping. 


Arrival

Items should arrive within 2-5 business days from your order.


Orders by email or telephone

If you want to place your order by email or phone, you should note the following:

Order by phone

We are happy to receive your order by phone during our business hours on +49 32 22 10 97 335.

To order by phone, we need the following information to ensure smooth processing:
    - Surname
    - E-mail address
    - Delivery address
    - Article name - and number

You will receive the invoice by email with our bank details and then make an account transfer with IBAN / BIC.

Order by Email

To order by email at candidapatient@candidapatient.com or contact, we need the following information in order to ensure smooth processing:
    - Surname
    - E-mail address
    - Delivery address
    - Article name - and number

You will receive the invoice by email with our bank details and then make an account transfer with IBAN / BIC.


Customs Information
International orders may be subject to import duties and taxes, which are levied once the package reaches the destination country. Additional charges for customs clearance are the customer's responsibility; we have no control over these charges and cannot predict what they may be.
Customs policies vary from country to country; contact your local customs office for further information. The customer is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. The Candida Store will not be held liable for packages refused or held by customs for delivery.

 

What if one of my items in my order is out of stock?
In the unlikely event that an item (or items) that you ordered from us is temporarily unavailable due to a supply shortage, you will be automatically billed at the time you place the order. This is an unfortunate limitation of electronic internet billing. If you supply us with your e-mail address when you place the order, we can inform you concerning the estimated time of shipping of your back-ordered item (or items). The remainder of your order can be held up to five days to await the missing item. If the item is not received at our warehouse within 5 days the remainder will be send to you. The back-ordered item will afterwards be send to you. If the back-ordered item or items are still not available 14 days after you placed the order, we will inform you via email and credit your account.

 

What's your Returns Policy?
If you would like to return a product that you have bought from Candidapatient.com/de, please be aware of the following:
- The product must be unused and undamaged
- You must contact us within 14 business days of receiving the product
Once you have contacted us, and assuming that the above criteria are met, we will provide you details of how to return the product to our warehouse. This will be at your expense, and we would recommend the use of a tracking number to ensure that the product arrives safely at the warehouse. When the product arrives, we will contact you. If the product is in good condition, unused and you contacted us within 5 business days of receiving it, we will issue a refund for the value of the goods that you purchased. We will endeavor to process this refund within 30 days of receiving the returned products. Please also see our Terms of Sale. If your package is damaged in transit, please bring this to the attention of your delivery agent and save all packaging material, and then contact candidapatient at candidapatient@candidapatient.com.

 

Copyright © 2016-2017 | Candidapatient.com | Address/Returnaddress: Langberger Weg 14 | D-24941 Flensburg | Germany | Phone: 0049 32 22 10 97 335